Privacy Policy

Our approach to privacy

At Backone, we believe that your data belongs to you. We've designed our app with privacy at its core, and we're committed to being transparent about how we handle your information.

Key privacy points

  • We do not collect or send your data to our servers. In fact, we don't even operate servers for this purpose.
  • Backone works purely as a desktop application on your Mac, with all data transmitted directly to the cloud storage services you've configured.
  • We never see, access, or process your files.

Data collection

Backone does not:

  • Collect or transmit your files to our systems
  • Track your usage patterns
  • Collect personal information beyond what's required for your purchase
  • Use analytics services that track your behavior
  • Incorporate any AI or machine learning that processes your data

App Store and Apple's data collection

As an app distributed through the Mac App Store, Apple may collect certain information for their internal purposes, including:

  • Crash reports and performance data
  • App Store download and purchase information
  • Basic device information required for app functionality

This data collection is managed entirely by Apple and is subject to Apple's Privacy Policy.

Your cloud storage providers

Backone connects directly to the cloud storage providers you configure (such as Amazon S3 or Backblaze B2). Your data is transmitted directly from your computer to these services. The privacy and security of your data within these storage services is governed by your agreement with these providers.

We recommend reviewing the privacy policies of your chosen cloud storage provider to understand how they handle your data.

Credentials and authentication

Your cloud storage credentials (access keys, secret keys, etc.) are stored securely on your local device using macOS's secure keychain system. These credentials are never transmitted to our servers.

Communications

If you contact us via email for support or feedback, we will use your email address only for responding to your inquiries and improving our product. We will never sell or share your email address with third parties for marketing purposes.

Changes to this policy

We may update this privacy policy from time to time. When we do, we'll update the date at the bottom of this page and, if the changes are significant, we may provide a more prominent notice.

Contact us

If you have any questions about our privacy practices, please contact us at privacy@backone.app.

Last updated: 20 October 2025